Is there a public exploit for CVE-2026-103984?

No public exploit for CVE-2026-103984 was found in Exploit-DB, Metasploit, Nuclei templates or public proof-of-concept repositories. That is an absence of evidence rather than proof that none exists.

How severe is CVE-2026-103984?

CVE-2026-103984 scores CVSS 6.5 (v3.1), rated medium.

What does CVE-2026-103984 affect?

CVE-2026-103984 affects freescout-help-desk freescout.

6.5 Medium

FreeScout is a self-hosted help desk and shared mailbox.

CVE-2026-103984

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limitusercustomervisibility is enabled, the loadcustomerinfo AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.

Assessment

CVSS: 6.5 (v3.1)
Severity: Medium
Known exploited: Not listed in CISA KEV
Exploit availability: Nothing found in Exploit-DB, Metasploit, Nuclei or public PoC repositories
Published: 6 November 2026
Last updated: 6 November 2026
Affected: freescout-help-desk · freescout
Assigner: GitHub_M

CVSS vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

At the source

EUVD (ENISA)

References

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