FreeScout is a self-hosted help desk and shared mailbox.
CVE-2026-85742
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.230, a pre-authenticated attacker can place HTML in a failed-login email value that is copied through monitored user activity into a queued SendAlert job. If alert delivery fails, the serialized payload is stored in failedjobs and the administrator job-details endpoint renders it after a blacklist sanitizer that leaves executable event-handler attributes. When an administrator opens /system/ajax-html/jobdetails/{id} as a top-level page, the raw fragment lacks the normal layout policy and attacker-controlled JavaScript can perform same-origin administrator actions. Logs Monitoring for users, a failed alert email job, queue failure storage, and top-level administrator interaction are all required; the normal modal path is not affected in the tested configuration. This issue is fixed in version 1.8.230.
Assessment
- CVSS
- 7.5 (v3.1)
- Severity
- High
- Known exploited
- Not listed in CISA KEV
- Exploit availability
- Nothing found in Exploit-DB, Metasploit, Nuclei or public PoC repositories
- Published
- 6 November 2026
- Last updated
- 6 November 2026
- Affected
- freescout-help-desk · freescout
- Assigner
- GitHub_M
CVSS vectorCVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:U/C:H/I:H/A:H
At the source
References
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